Handmade Floral Hair Accessories

You can return an item within 30 days of purchase for a full refund to your original bank account. After this period, a credit note will be issued. To request a returns form, please email us at info@ollieivyaccessories.co.uk. Fill out the form, place the label on the front of your package, and include the remaining section with your item. Buyers are responsible for return postage unless otherwise agreed. Please use a tracked service, as lost returns cannot be refunded.

At Ollie & Ivy Shop, we pride ourselves on timely delivery for our UK customers. Once you place your order, our handmade items typically take 1-3 business days to prepare and dispatch. Standard UK 2nd class delivery usually takes 3-5 business days after dispatch, so you can expect your accessories within 4-8 business days from your order date. For urgent needs, we offer an express delivery option at checkout, ensuring your package arrives within 1-2 business days after dispatch.

Absolutely! At Ollie & Ivy Shop, we take joy in crafting custom floral hair accessories just for you. Whether you have a specific color scheme, flower type, or design in mind, we work closely with you to create a piece that perfectly complements your occasion. Ideal for weddings, race days, festivals, vacations, cosplay, or everyday wear, our handmade accessories are tailored to your desires. To start your custom order, simply contact us through our website with your requirements. A 50% deposit is required to begin, with the balance due upon approval before dispatch. Please note, custom items cannot be returned unless faulty.

If your item arrives damaged, please email us at info@ollieivyaccessories.co.uk within 48 hours of delivery. Include your order number, a brief description of the damage, and clear photos of both the item and its packaging. Once we have everything, we’ll review your case and guide you through the next steps as promptly as possible.

Yes, at Ollie & Ivy Shop, we understand that you may have unique preferences for your floral hair accessories. If you need a different backing, clip, or slide than what is initially available, please contact our customer service team before placing your order. We'll do our best to accommodate your request and provide an accessory that perfectly suits your needs. Send us a message with your modification details, and we'll confirm if the customization is possible. We aim to ensure your accessory is both beautiful and functional.