"Handmade Floral Hair Accessories - UK Made, Ready To Wear & Perfect For Any Occasion"

You can return an item within 30 days of purchase for a full refund to your original bank account. After this period, a credit note will be issued. To request a returns form, please email us at info@ollieivyaccessories.co.uk. Fill out the form, place the label on the front of your package, and include the remaining section with your item. Buyers are responsible for return postage unless otherwise agreed. Please use a tracked service, as lost returns cannot be refunded.

At Ollie & Ivy Shop, we pride ourselves on timely delivery for our UK customers. Once you place your order, our handmade items typically take 1-3 business days to prepare and dispatch. Standard UK 2nd class delivery usually takes 3-5 business days after dispatch, so you can expect your accessories within 4-8 business days from your order date. For urgent needs, we offer an express delivery option at checkout, ensuring your package arrives within 1-2 business days after dispatch.

Absolutely! At Ollie & Ivy Shop, we delight in crafting bespoke floral hair accessories just for you. Whether you envision a specific color scheme, flower type, or design, we collaborate closely to create a piece that perfectly complements your occasion. Ideal for weddings, race days, festivals, vacations, cosplay, or everyday wear, our handmade accessories are tailored to your desires. To begin your bespoke order, simply contact us through our website with your requirements. A 50% deposit is required to start, with the balance due upon approval before dispatch. Please note, bespoke items cannot be returned unless faulty.

At Ollie & Ivy Shop, we take great care in crafting and packaging our luxury floral hair accessories. In the rare event that your item arrives damaged, please follow these steps: 1. Contact Us Immediately: Email our customer service team at info@ollieivyaccessories.co.uk within 48 hours of receiving your item. Include your order number, a detailed description of the damage, and clear photographs of the damaged product and packaging. 2. Review and Confirmation: Our team will review your case and respond within 1-2 business days with further instructions. 3. Return or Replacement: Depending on the nature of the damage, we will either provide a return service for the damaged item and send a replacement, or offer a full refund if a replacement isn't feasible. We strive for 100% customer satisfaction and will work diligently to resolve any issues promptly. Thank you for supporting Ollie & Ivy Shop!

Yes, at Ollie & Ivy Shop, we understand that you may have unique preferences for your floral hair accessories. If you need a different backing, clip, or slide than what is initially available, please contact our customer service team before placing your order. We'll do our best to accommodate your request and provide an accessory that perfectly suits your needs. Send us a message with your modification details, and we'll confirm if the customization is possible. We aim to ensure your accessory is both beautiful and functional.