"Let Us Bring Your Style To life-
Discover Unique, Handcrafted Hair
Accessories"

A: You can return an item within 30 days of purchase for a full refund to your original bank account. After this period, a credit note will be issued. To request a returns form, please email us at info@ollieivyaccessories.co.uk. Fill out the form, place the label on the front of your package, and include the remaining section with your item. Buyers are responsible for return postage unless otherwise agreed. Please use a tracked service, as lost returns cannot be refunded.

A: At Ollie & Ivy Shop, we take pride in our timely delivery service for UK customers. Once you place your order, our handmade items typically take 1-3 business days to be prepared and dispatched. Standard UK 2nd class delivery usually takes 3-5 business days after dispatch, so you can expect to receive your accessories within 4-8 business days from the time of your order. For urgent orders, we offer an express delivery option at checkout, ensuring your package arrives within 1-2 business days after dispatch.

A: Absolutely! At Ollie & Ivy Shop, we specialize in creating bespoke floral hair accessories tailored to your specific needs. Whether you have a particular color scheme, flower preference, or design idea in mind, we work closely with you to craft a unique piece that perfectly complements your occasion. Our handmade accessories are ideal for weddings, race days, festivals, vacations, cosplay, or everyday wear. To start your bespoke order, simply contact us through our website with your requirements, and our skilled artisans will create a made-to-order accessory just for you. Please note, a 50% deposit is required to begin the commission, with the remainder due upon approval before dispatch. Bespoke items cannot be returned unless faulty.

A: At Ollie & Ivy Shop, we take great care in crafting and packaging our luxury floral hair accessories. In the rare event that your item arrives damaged, please follow these steps: 1. Contact Us Immediately: Email our customer service team at info@ollieivyaccessories.co.uk within 48 hours of receiving your item. Include your order number, a detailed description of the damage, and clear photographs of the damaged product and packaging. 2. Review and Confirmation: Our team will review your case and respond within 1-2 business days with further instructions. 3. Return or Replacement: Depending on the nature of the damage, we will either provide a return service for the damaged item and send a replacement, or offer a full refund if a replacement isn't feasible. We strive for 100% customer satisfaction and will work diligently to resolve any issues promptly. Thank you for supporting Ollie & Ivy Shop!

A: Yes, at Ollie & Ivy Shop, we understand that every customer has unique preferences for their floral hair accessories. If you need a different backing, clip, or slide than what is initially available on the product, please contact our customer service team before placing your order. We will do our best to accommodate your request and provide you with an accessory that perfectly suits your needs. Send us a message with the specifics of your modification request, and we will confirm if the customization is possible. We aim to ensure that your accessory is both beautiful and functional.